Opening remarks by Robert Francis QC
In the afternoon plenary session, the seminar participants and observers were divided into groups. Each group was asked to discuss a question on the theme of patient experience.
You can watch each group's feedback from their discussion in the podcasts below. The questions they were asked to consider are available here:
Plenary question 1 Plenary question 2
Plenary question 3 Plenary question 4
Plenary question 5 Plenary question 6
Closing remarks by Dr Sarah Harvey and Robert Francis QC